Refund policy

Satisfaction Guarantee: NUZZLE BED proudly stands behind its product, and we want you and your pet to be completely happy with your purchase. We provide the following satisfaction guarantee.

We’re here to help, so if you are not completely satisfied with your purchase, you may return the product for a refund within 30 days of the delivery date. Your refund amount will be the purchase price minus a $15 restocking fee (if the product has been opened or used).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@nuzzlebed.com


 DAMAGED UPON RECEIPT

If you receive a damaged item or received the wrong item, please let us know within 48 hours of the delivery. Please email contact@nuzzlebed.com with a photo of the damage along with your name, your order number, and the email address associated with the order. Depending on the damage, you may receive a full replacement. We will respond within 24-48hrs after receipt of your email.

 

Limited Warranty

NUZZLE BED  Limited Warranty

 Warranty: We offer 30 days warranty against manufacturer defects. If you have received a defective product, we will replace the item within 30 days of the purchase date. 

Products covered by this Limited Warranty: 

This Limited Warranty covers the material and workmanship used to create the NUZZLE BED Mat. NUZZLE BED’S responsibility for defects is limited to repair or replacement (subject to product availability) as set forth in this Limited Warranty. The Warranty Period is not extended if we repair or replace a warranted product. 

This Limited Warranty does not cover:   

  • Any NUZZLE BED sold by resellers or third-parties
  • Damage during shipping
  • Cosmetic damage and normal wear and tear caused by ordinary use
  • Costs of return
  • A minor thread or cosmetic issue that can be removed without damaging the product and which does not affect the overall  function of the NUZZLE BED Mat or Bolster Pet bed.
  • Labor costs and expenses associated with “customer instruction” or troubleshooting and the repair or shipping of the product where no manufacturing defect is found
  • Theft or loss of product
  • Damage to the NUZZLE BED Mat and bolster Pet bed caused by negligence, misuse, failure to follow product instructions (e.g., cleaning/washing), abuse, negligent handling, damage due to mishandling in transit, including but not limited to: burns, cuts, tears, stains, mold, etc.
  • Any NUZZLE BED Mat or bolster Pet bed sold “as-is,” “returned,” “previously owned,” “open-box or any similar wording indicating that the NUZZLE BED Mat and Bolster Pet bed  is not “new” or of “standard quality,” or has been previously purchased or used by another owner
  • Damages caused by an act of God, including but not limited to, Vandalism, fire, riot, theft, collision, flood, water, hail, hurricane, earthquake, tornado, and war.

                                            

             RETURNS 

  1. Summit a Contact Us form or email, contact@nuzzlebed.com  Please include your name, your order phone number, and the email address associated with the order along with details that will help us know why the item didn’t work out for you.
  2. Please Do Not attempt to return a product without receiving a return authorization number from NUZZLE BED and return request has been received.
  3. We will arrange the return for you by sending you a pre-paid return label to attach to the package and take to your post office or UPS.  Please let us know the  zip code where you will drop off the package. Please return NUZZLE BED in the original shipping box or a similar size box if using our shipping label, as the shipping cost is based on the dimensions of the original shipping box. NOTE: Returns in larger boxes will be subject to additional fees deducted from your refund.
  4. Returned items must be in "like new" condition and in the original packaging, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.. See “Damages” below for the return of damaged items.
  5. If NUZZLE BED approves your refund request, your refund, minus the $15 restocking fee in the US (if the product has been opened or used) will be processed and applied to your original method of payment as soon as possible after receipt of the returned item. Depending upon your credit card company, it may take up to an additional 10 business days after the credit is applied for the credit to appear on your credit card account.
  6. You will receive an email confirmation of receipt of the item along with verification of the refund being processed.
  7. As an alternative to the above, NUZZLE BED may refund your purchase price without requiring you to return the products at its discretion.  

Final sale and clearance items or gift cards are not eligible for returns, sorry!

NOTE: Optional shipping insurance cannot be refunded.

NOTE: If you have purchased our product outside of Nuzzle bed.com, please contact the store from where you purchased the item for their return / exchange policy.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is approved, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@nuzzlebed.com